We can only arrange returns for goods with quality problems.
If you receive a product that is inconsistent with the order content or has quality issues, please contact us within 3 working days from the date of receipt (based on the date on the logistics document) along with the following information.
Order Number
Consignee’s name and phone number
Product name and quantity in question
The problem with the product in detail in text and provide photos.
All products must be returned in the original condition in which they were sold. We will not accept products that have been damaged, modified or damaged. Please ensure that the item must be unopened and in its original condition.
Product photos are for reference only. The color display of the device may also be different from the actual color of the product. Any relevant differences will not be a reason to apply for return.
Any products not purchased from the "Diana Dickson Online Store" will not be processed.
Please note that we must inspect returns before processing refunds. If we find that the condition does not comply with our return policy, all returns will not be returned or refunded.
In case of any discrepancies between the Chinese and English versions, the Chinese version shall prevail.
In the event of any dispute, Diana Dickson reserves the right to make the final decision without prior notice.
